Srinivas Yatirajam

... Interest Areas

  • Marketing
  • Analytics
  • Finance

... Education

  • Bachelor of Technology (Computer Science)


    Sri Aurobindo Institute of Technology

Adarsh Pal

25 years

Adarsh Pal is a computer science engineering graduate currently pursuing MBA from IIM Amritsar with an excellent academic foundation and curiosity to learn. He is always ready to develop and enhance his skill-set by learning and exploring new things.

... Work Experience : 7 Months

TaskUs India Private Limited

  • Resolved product or service problems by clarifying the customer’s complaint.
  • Determined the cause of the problem, selecting and explaining the best solution to solve the problem, expedited correction or adjustment, and following up to ensure resolution.
  • Fostered client relationships, managed the day-to-day operations and filled many roles to support fellow teammates to deliver Service Level Agreement (SLA) and best in class client satisfaction.
  • Worked as a Subject Matter Expert (SME) support responsible for providing process support to 30+ fellow teammates
  • Maintained a client satisfaction (CSAT) rate of 70%+ with an Average Handling Time (AHT) under 3 minutes for the whole tenure.

... Positions of Responsibility

  • Microsoft Student Partner
  • Accountable for building the Microsoft community on my campus and sharing deep knowledge and passion for technology.
  • Facilitated exclusive Microsoft training events to ensure peers could learn the latest Microsoft technologies.
  • Demonstrated the newest Microsoft technologies and worked closely with other MSP’s and faculties helped to build a network of like-minded people
  • Hosted technical events and activities alongside Microsoft professionals.

... Achievements

  • Participated in the Infantry Marathon “Run with Warriors” organized by Indian Army officials’ and has completed 21 Kilo-meters in 3 hours 14 minutes
  • Top contributor in GirlScript Summer of Code organized by GirlScript Foundation
partner network

ADDRESS

Indian Institute of Management Amritsar
Punjab Institute of Technology Building, Inside Government Polytechnic Campus, Polytechnic Road, PO: Chhreharta, G.T. Road, Amritsar, Punjab 143105
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