Work Experience : 7 Months

TaskUs India Private Limited

• Resolved product or service problems by clarifying the customer’s complaint.
• Determined the cause of the problem, selecting and explaining the best solution to solve the problem, expedited correction or adjustment, and following up to ensure resolution.
• Fostered client relationships, managed the day-to-day operations and filled many roles to support fellow teammates to deliver Service Level Agreement (SLA) and best in class client satisfaction.
• Worked as a Subject Matter Expert (SME) support responsible for providing process support to 30+ fellow teammates
• Maintained a client satisfaction (CSAT) rate of 70%+ with an Average Handling Time (AHT) under 3 minutes for the whole tenure.

Positions of Responsibility

• Microsoft Student Partner
• Accountable for building the Microsoft community on my campus and sharing deep knowledge and passion for technology.
• Facilitated exclusive Microsoft training events to ensure peers could learn the latest Microsoft technologies.
• Demonstrated the newest Microsoft technologies and worked closely with other MSP’s and faculties helped to build a network of like-minded people
• Hosted technical events and activities alongside Microsoft professionals.

Achievements

• Participated in the Infantry Marathon “Run with Warriors” organized by Indian Army officials’ and has completed 21 Kilo-meters in 3 hours 14 minutes
• Top contributor in GirlScript Summer of Code organized by GirlScript Foundation