A self motivated and organized professional with more than 5 years of work experience in the field of after sales support in automobile sector. I sincerely believe in clear and precise communication and getting everyone on board and would like to work in a diverse environment in the future.
Work Experience :
Bajaj Auto Limited
- Managing a team of 50 workshop managers, 3 general managers and 6 command area managers.
- Continuous improvement of service market share in hub
- Strategic network expansion through block wise mapping, identification of potential parties and adherence to timeline for completion of setup
- Improving CSSI/NPS scores and ensuring customer satisfaction through reduction of resolution time and formulation of preventive action plans
- Increasing spares and lubricant business hence achieve SBP targets
- Manpower capability development through continuous product and soft skill training